Responsible Gaming at Captain Spins Casino
At Captain Spins Casino, we believe that gaming should always be a fun and entertaining experience. For players in New Zealand, we are fully committed to promoting responsible gaming practices and providing the tools you need to stay in control. Whether you are a casual player or a regular visitor, your wellbeing comes first.
Our Commitment to Safe Play in New Zealand
Captain Spins Casino operates under strict guidelines designed to protect New Zealand players from the potential harms of problem gambling. We take our duty of care seriously, which is why we have invested in a comprehensive set of responsible gaming features that are easily accessible directly from your account settings. We encourage every player to treat gambling as entertainment, not as a source of income.
Responsible Gaming Tools Available to You
We offer a range of practical tools to help you manage your gambling activity responsibly:
- Deposit Limits: Set daily, weekly, or monthly deposit caps to help you stick to your budget and avoid overspending.
- Session Time Limits: Limit how long you play in a single session so you can take regular breaks and maintain perspective.
- Loss Limits: Define the maximum amount you are comfortable losing within a set period to prevent chasing losses.
- Reality Checks: Receive periodic on-screen reminders that display how long you have been playing and how much you have wagered.
- Cool-Off Period: Take a short break from gaming for a defined period if you feel you need a pause.
- Self-Exclusion: If you feel your gambling is becoming a problem, you can request a full self-exclusion from Captain Spins Casino for a period ranging from six months to five years.
Recognising Problem Gambling
It is important to be aware of the warning signs of problem gambling. You may want to seek help if you find yourself gambling with money set aside for essentials, feeling anxious or irritable when not gambling, hiding your gambling from loved ones, or spending increasing amounts of time and money chasing losses. Acknowledging these signs early can make a significant difference.
Support Resources for New Zealand Players
If you or someone you know needs help, there are several trusted organisations in New Zealand that provide free and confidential support:
- Problem Gambling Foundation of New Zealand: Offers counselling, advice, and support nationwide. Visit pgf.nz or call 0800 664 262.
- Gambling Helpline: Available 24 hours a day, 7 days a week. Call 0800 654 655 or text 8006.
- Gamblers Anonymous New Zealand: A peer-support community with regular meetings across the country.
Protecting Minors
Captain Spins Casino has a strict policy against underage gambling. All players must be aged 18 years or older to register and play. We recommend that parents and guardians use parental control software to prevent minors from accessing online casino sites. Tools such as Net Nanny and Gamban can help ensure that gaming platforms remain out of reach for young people.
Frequently Asked Questions
How do I set a deposit limit at Captain Spins Casino?
You can set a deposit limit by logging into your account, navigating to the Responsible Gaming section in your account settings, and selecting your preferred daily, weekly, or monthly limit. Changes to lower limits take effect immediately, while requests to increase a limit may require a cooling-off period.
How do I self-exclude from Captain Spins Casino in New Zealand?
To self-exclude, contact our customer support team via live chat or email and request a self-exclusion. Our team will process your request promptly and ensure your account is suspended for the chosen period. During self-exclusion, you will also be removed from our promotional mailing list.
What happens when my self-exclusion period ends?
When your self-exclusion period expires, your account will not be automatically reactivated. You will need to contact our support team to request reinstatement, which includes a review process to ensure you are ready to return to gaming responsibly.
Can I access help outside of New Zealand business hours?
Yes. The Gambling Helpline in New Zealand operates 24 hours a day, 7 days a week. You can call 0800 654 655 or text 8006 at any time for immediate, confidential support.